WSUS clients showing as " not ye reported "

hi

i have installed wsus 3.0 on windows 2008 x64bit server roll out updates multiple servers windows web server 2008 r2

the server have shown on wsus , group policy set on each server

i cannot servers report

this shows on windows update log - have highlighted think problem below

any appreciated

2013-06-07 10:53:33:310  348 2944 au ###########  au: uninitializing automatic updates  ###########
2013-06-07 10:53:33:310  348 2944 agent sending shutdown notification client
2013-06-07 10:53:33:310 11396 4dc0 misc ===========  logging initialized (build: 7.6.7600.256, tz: +0100)  ===========
2013-06-07 10:53:33:310 11396 4dc0 misc   = process: c:\windows\system32\mmc.exe
2013-06-07 10:53:33:310 11396 4dc0 misc   = module: c:\windows\system32\wuapi.dll
2013-06-07 10:53:33:310 11396 4dc0 comapi warning: received service shutdown/self-update notification.
2013-06-07 10:53:33:310  348 2944 agent sending shutdown notification client
2013-06-07 10:53:33:310 11396 4dc0 comapi warning: received service shutdown/self-update notification.
2013-06-07 10:53:33:310  348 2944 report cwerreporter finishing event handling. (00000000)
2013-06-07 10:53:33:450  348 2944 service *********
2013-06-07 10:53:33:450  348 2944 service **  end  **  service: service exit [exit code = 0x240001]
2013-06-07 10:53:33:450  348 2944 service *************
2013-06-07 10:53:43:419  348 3220 misc ===========  logging initialized (build: 7.6.7600.256, tz: +0100)  ===========
2013-06-07 10:53:43:419  348 3220 misc   = process: c:\windows\system32\svchost.exe
2013-06-07 10:53:43:419  348 3220 misc   = module: c:\windows\system32\wuaueng.dll
2013-06-07 10:53:43:419  348 3220 service *************
2013-06-07 10:53:43:419  348 3220 service ** start **  service: service startup
2013-06-07 10:53:43:419  348 3220 service *********
2013-06-07 10:53:43:434  348 3220 agent   * wu client version 7.6.7600.256
2013-06-07 10:53:43:434  348 3220 agent   * base directory: c:\windows\softwaredistribution
2013-06-07 10:53:43:434  348 3220 agent   * access type: no proxy
2013-06-07 10:53:43:434  348 3220 agent   * network state: connected
2013-06-07 10:53:55:712  348 3eb4 report cwerreporter::init succeeded
2013-06-07 10:53:55:712  348 3eb4 agent ***********  agent: initializing windows update agent  ***********
2013-06-07 10:53:55:712  348 3eb4 agent ***********  agent: initializing global settings cache  ***********
2013-06-07 10:53:55:712  348 3eb4 agent   * wsus server: http://10.17.2.170:80
2013-06-07 10:53:55:712  348 3eb4 agent   * wsus status server: http://10.17.2.170:80
2013-06-07 10:53:55:712  348 3eb4 agent   * target group: (unassigned computers)
2013-06-07 10:53:55:712  348 3eb4 agent   * windows update access disabled: no
2013-06-07 10:53:55:712  348 3eb4 dnldmgr download manager restoring 0 downloads
2013-06-07 10:53:55:712  348 3eb4 au ###########  au: initializing automatic updates  ###########
2013-06-07 10:53:55:712  348 3eb4 au   # wsus server: http://10.17.2.170:80
2013-06-07 10:53:55:712  348 3eb4 au   # detection frequency: 22
2013-06-07 10:53:55:712  348 3eb4 au   # approval type: pre-install notify (policy)
2013-06-07 10:53:55:712  348 3eb4 au   # auto-install minor updates: no (policy)
2013-06-07 10:53:55:712  348 3eb4 au   # interact non-admins (non-admins elevated (policy))
2013-06-07 10:53:55:868  348 3220 report ***********  report: initializing static reporting data  ***********
2013-06-07 10:53:55:868  348 3220 report   * os version = 6.1.7601.1.0.197904
2013-06-07 10:53:55:868  348 3220 report   * os product type = 0x00000011
2013-06-07 10:53:55:899  348 3220 report   * computer brand = hp
2013-06-07 10:53:55:899  348 3220 report   * computer model = proliant bl685c g7
2013-06-07 10:53:55:899  348 3220 report   * bios revision = a20
2013-06-07 10:53:55:899  348 3220 report   * bios name = default system bios
2013-06-07 10:53:55:899  348 3220 report   * bios release date = 2012-08-15t00:00:00
2013-06-07 10:53:55:899  348 3220 report   * locale id = 1033
2013-06-07 10:53:55:914  348 3eb4 au successfully wrote event au health state:1
2013-06-07 10:53:55:914  348 3eb4 au initializing featured updates
2013-06-07 10:53:55:914  348 3eb4 au found 0 cached featured updates
2013-06-07 10:53:55:914  348 3eb4 au successfully wrote event au health state:1
2013-06-07 10:53:55:914  348 3eb4 au successfully wrote event au health state:1
2013-06-07 10:53:55:914  348 3eb4 au au finished delayed initialization
2013-06-07 10:53:55:914  348 3eb4 au triggering au detection through detectnow api
2013-06-07 10:53:55:914  348 3eb4 au triggering online detection (non-interactive)
2013-06-07 10:53:55:914  348 3220 au #############
2013-06-07 10:53:55:914  348 3220 au ## start ##  au: search updates
2013-06-07 10:53:55:914  348 3220 au #########
2013-06-07 10:53:55:930  348 3220 au <<## submitted ## au: search updates [callid = {674718da-7da8-4f9c-a087-fc0cc719cdde}]
2013-06-07 10:53:55:930  348 4d1c agent *************
2013-06-07 10:53:55:930  348 4d1c agent ** start **  agent: finding updates [callerid = automaticupdates]
2013-06-07 10:53:55:930  348 4d1c agent *********
2013-06-07 10:53:55:930  348 4d1c agent   * online = yes; ignore download priority = no
2013-06-07 10:53:55:930  348 4d1c agent   * criteria = "isinstalled=0 , deploymentaction='installation' or ispresent=1 , deploymentaction='uninstallation' or isinstalled=1 , deploymentaction='installation' , rebootrequired=1 or isinstalled=0 , deploymentaction='uninstallation' , rebootrequired=1"
2013-06-07 10:53:55:930  348 4d1c agent   * serviceid = {3da21691-e39d-4da6-8a4b-b43877bcb1b7} managed
2013-06-07 10:53:55:946  348 4d1c agent   * search scope = {machine}
2013-06-07 10:53:55:946  348 4d1c setup checking agent selfupdate
2013-06-07 10:53:55:946  348 4d1c setup client version: core: 7.6.7600.256  aux: 7.6.7600.256
2013-06-07 10:53:58:551  348 4d1c misc warning: winhttp: sendrequesttoserverforfileinformation failed 0x80190194
2013-06-07 10:53:58:551  348 4d1c misc warning: winhttp: shouldfilebedownloaded failed 0x80190194
2013-06-07 10:53:58:551  348 4d1c misc warning: downloadfileinternal failed http://10.17.2.170:80/selfupdate/wuident.cab: error 0x80190194
2013-06-07 10:53:58:551  348 4d1c setup warning: selfupdate check failed download package information, error = 0x80244019
2013-06-07 10:53:58:551  348 4d1c setup fatal: selfupdate check failed, err = 0x80244019
2013-06-07 10:53:58:551  348 4d1c agent   * warning: skipping scan, self-update check returned 0x80244019
2013-06-07 10:53:58:551  348 4d1c agent   * warning: exit code = 0x80244019
2013-06-07 10:53:58:551  348 4d1c agent *********
2013-06-07 10:53:58:551  348 4d1c agent **  end  **  agent: finding updates [callerid = automaticupdates]
2013-06-07 10:53:58:551  348 4d1c agent *************
2013-06-07 10:53:58:551  348 4d1c agent warning: wu client failed searching update error 0x80244019
2013-06-07 10:53:58:551  348 3fd4 au >>##  resumed  ## au: search updates [callid = {674718da-7da8-4f9c-a087-fc0cc719cdde}]
2013-06-07 10:53:58:551  348 3fd4 au   # warning: search callback failed, result = 0x80244019
2013-06-07 10:53:58:551  348 3fd4 au   # warning: failed find updates error code 80244019
2013-06-07 10:53:58:551  348 3fd4 au #########
2013-06-07 10:53:58:551  348 3fd4 au ##  end  ##  au: search updates [callid = {674718da-7da8-4f9c-a087-fc0cc719cdde}]
2013-06-07 10:53:58:551  348 3fd4 au #############
2013-06-07 10:53:58:551  348 3fd4 au need show unable detect notification
2013-06-07 10:53:58:551  348 3fd4 au successfully wrote event au health state:1
2013-06-07 10:53:58:551  348 3fd4 au au setting next detection timeout 2013-06-07 14:53:58
2013-06-07 10:53:58:551  348 3fd4 au successfully wrote event au health state:1
2013-06-07 10:53:58:551  348 3fd4 au successfully wrote event au health state:1
2013-06-07 10:54:00:922  348 4d1c report report event: {20130154-a64e-4b48-8b2e-f245269d48ea} 2013-06-07 10:53:58:551+0100 1 148 101 {d67661eb-2423-451d-bf5d-13199e37df28} 1 80244019 selfupdate failure software synchronization windows update client failed detect error 0x80244019.
2013-06-07 10:54:00:938  348 4d1c report cwerreporter::handleevents - wer report upload completed status 0x8
2013-06-07 10:54:00:938  348 4d1c report wer report sent: 7.6.7600.256 0x80244019 d67661eb-2423-451d-bf5d-13199e37df28 scan 101 managed
2013-06-07 10:54:00:938  348 4d1c report cwerreporter finishing event handling. (00000000)
2013-06-07 10:55:09:967  348 4d1c pt warning: cached cookie has expired or new pid available
2013-06-07 10:55:09:967  348 4d1c pt initializing simple targeting cookie, clientid = fd9f5928-5569-4679-9073-31953a4ce3c3, target group = , dns name = btdbook111.web.local
2013-06-07 10:55:09:967  348 4d1c pt   server url = http://10.17.2.170:80/simpleauthwebservice/simpleauth.asmx
2013-06-07 10:55:10:029  348 4d1c report uploading 1 events using cached cookie, reporting url = http://10.17.2.170:80/reportingwebservice/reportingwebservice.asmx
2013-06-07 10:55:10:029  348 4d1c report reporter uploaded 1 events.

2013-06-07 10:53:55:712  348 3eb4 agent   * wsus server: http://10.17.2.170:80
2013-06-07 10:53:55:712  348 3eb4 agent   * wsus status server: http://10.17.2.170:80

not critical issue.. can in circumstances. port suffix not required when using port 80 (the default). suggest removing :80 url, have seen cause issues in circumstances.

also, general observation, potentially relevant down line - note using ip addresses in wsus url, suggests me have non-functional, or less-than-functional domain name service (dns) in environment.

2013-06-07 10:53:58:551  348 4d1c misc warning: downloadfileinternal failed http://10.17.2.170:80/selfupdate/wuident.cab: error 0x80190194

it seems /selfupdate v-dir missing default web site. please describe me details of wsus server.

• is dedicated wsus server?
• how installed?
• were customizations made after wsus installed?
• is default web site running?
• are there other web-based applications installed on server -- such might using alternate web server on port 80?

2013-06-07 10:53:58:551  348 4d1c agent warning: wu client failed searching update error 0x80244019

as long client not able perform selfupdate check, never detect updates or report status wsus server.

---

lawrence garvin, m.s., mcitp:ea, mcdba, mcsa
solarwinds head geek
microsoft mvp - software packaging, deployment & servicing (2005-2013)
mvp profile: http://mvp.support.microsoft.com/profile/lawrence.garvin
http://www.solarwinds.com/gotmicrosoft
the views expressed on post mine , not reflect views of solarwinds.

Windows Server  >  WSUS