MsiExec.exe crashes during Symantec Mail Security installation

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i tried install symantec mail security 7.5 on windows server 2008 r2 standard x64 exchange 2010. during installation, windows installer crashed , software doesnt't seem installed right.

  

the eventlog shows message:

 

name der fehlerhaften anwendung: msiexec.exe, version: 5.0.7601.17514, zeitstempel: 0x4ce792c4

name des fehlerhaften moduls: msvcr100,dll, version: 10.0.40219.325, zeitstempel: ox4df2bele

ausnahmecode: 0xc0000417

fehleroffset: 0x0008af3e

id des fehlerhaften prozesses: 0xa40

startzeit der fehlerhaften anwendung: 0xdlcfbbd740e504cc

pfad der fehlerhaften anwendung: c:\windows\syswow64\msiexec.exe

pfad des fehlerhaften moduls: c:\windows\syswow64\msvcr100.dll

berichtskennung: 9dc96548-27ca-11e4-9e55-00155d003834

   

details:

- system

  - provider

   [ name]  application error
 
  - eventid 1000

   [ qualifiers]  0
   level 2
   task 100
   keywords 0x80000000000000

  - timecreated

   [ systemtime]  2014-08-19t17:59:52.000000000z
   eventrecordid 190376
   channel application
   computer xxx
   security

- eventdata

   msiexec.exe
   5.0.7601.17514
   4ce792c4
   msvcr100.dll
   10.0.40219.325
   4df2be1e
   c0000417
   0008af3e
   a40
   01cfbbd740e504cc
   c:\windows\syswow64\msiexec.exe
   c:\windows\syswow64\msvcr100.dll
   9dc96548-27ca-11e4-9e55-00155d003834

 

how can fix error?

i have tried "msiexec /unreg", "msiexec /regserver" , "sfc /scannow".



try running microsoft fixit here:

http://support.microsoft.com/mats/program_install_and_uninstall

balaji kundalam



Windows Server  >  Windows Server General Forum



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