Word 2016 Crashes when opening Mail Merge document

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opening ms word document set use csv file mail merge , word instantly crashes.

i have removed add-ins, deleted normal.dotm, cleared start files, run in safe mode, used winword /a, did both quick , full repairs, restarted computers, , replaced csv files.  problem persists.

this occurring on computers using word 2016.  previous versions working ok.

problem seems have started after recent microsoft update 1 day mail merge working , next not.

hi,

based on error message, fault module vcruntime140.dll.

i suggest check visual c++ redistributable visual studio, please check version of visual c++ redistributable visual studio did use , uninstall , reinstall again.

and also suggest try use system file checker tool repair corrupted system files. system file checker utility in windows allows users scan corruptions in windows system files , restore corrupted files.

about how use tool please refer kb article:
https://support.microsoft.com/en-us/kb/929833

regards,

emi zhang
technet community support

please mark reply answer if find helpful.

if have feedback technet support, contact tnmff@microsoft.com.



Microsoft Office  >  Word IT Pro Discussions



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