Microsoft Word Has Stopped Working

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this office 2013 professional plus.

this error happens when start word, , randomly when use ctrl+c, or alt-tab screen. error plain annoying. there solution problem?

problem details:

problem signature:
  problem event name:    appcrash
  application name:    winword.exe
  application version:    15.0.4551.1006
  application timestamp:    526938c8
  fault module name:    nvwgf2umx.dll
  fault module version:    8.15.11.8688
  fault module timestamp:    4a983728
  exception code:    c0000005
  exception offset:    000000000006aa8f
  os version:    6.1.7601.2.1.0.768.3
  locale id:    4105

additional information problem:
  lcid:    1033
  skulcid:    4105

read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409


hi,

this issue seems related nvidia display driver, please visit link below, download latest official driver matches graphics card, check if issue persists:

http://www.nvidia.com/download/index.aspx?lang=en-us

please note: since web site not hosted microsoft, link may change without notice. microsoft not guarantee accuracy of information.

regards,

melon chen
technet community support



Microsoft Office  >  Word IT Pro Discussions



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